Improving IT Services Delivery with Generative AI
Generative AI is changing the landscape of IT services, but not without challenges. According to a new study conducted by IBM and Oxford Economics, the ability of IT departments to deliver basic services has declined while adopting generative AI in enterprises. Read more.
Decline in Basic IT Services
The study found that fewer than half (47%) of technology business leaders said their IT organization is effective at delivering basic services. This is a notable decrease from 69% in the previous year. Consequently, tech leaders today face the challenge of modernizing IT infrastructure while scaling generative AI to support core business objectives.
Mohamad Ali, senior vice president of IBM Consulting, stated that the relationship between tech CxOs and their finance counterparts is crucial in aligning technology spend with business outcomes to drive real value from AI investments.
Challenges in IT Services
Moreover, technology infrastructure concerns have increased due to generative AI’s rise. More than a third of technology business executives worry about regulation and compliance. However, they see regulatory changes as opportunities instead of barriers. Nonetheless, filling key technology roles remains a significant challenge for most technology business leaders.
In addition, smaller partners often struggle with onboarding due to lack of personalized support. This can lead to issues, especially with complicated self-service portals, as smaller partners often receive less attention compared to top-tier partners. Learn more.
Opportunities with Generative AI
Partner Onboarding Enablement
Effective partner onboarding is vital for maintaining engagement. It involves providing partners with tools and training to drive success. Personalized training and technical assistance ensure successful product deployments and ongoing customer satisfaction.
According to a CSO Insights survey, around 63.5% of businesses attribute their annual channel revenue to their partners. Thus, a well-thought-out partner onboarding program is essential.
AI Solutions for Partner Enablement
Generative AI can personalize the onboarding experience for smaller partners, replicating the support given to top-tier partners. AI tools can analyze user data to recommend relevant learning materials tailored to each partner’s needs.
Additionally, AI agents can perform real-time tasks, such as answering questions and offering immediate assistance, eliminating the long wait times of traditional support. Visibility is also crucial, as monitoring and reporting provide insights into partnership dynamics and business planning.
By utilizing AI-backed platforms, software companies can automate the partnership onboarding process, ensuring strong relationships and revenue growth. Thus, AI automation enables companies to scale without incurring additional support costs.
Conclusion
Ultimately, adopting generative AI presents both challenges and opportunities in IT services delivery. While it complicates IT infrastructure and regulatory compliance, it also offers personalized solutions for partner onboarding and relationship management. Companies that navigate these challenges effectively will find that generative AI can be a driving force for success.
