Last Updated 22 Aug 2024
Generative AI in IT Services: Challenges and Opportunities
Generative AI in IT services is transformative but challenging. IBM’s study reveals a decline in basic IT services. Effective partner onboarding, aided by AI, offers solutions and opportunities for growth.
Improving IT Services Delivery with Generative AI
Generative AI is changing the landscape of IT services, but not without challenges. According to a new study conducted by IBM and Oxford Economics, the ability of IT departments to deliver basic services has declined while adopting generative AI in enterprises. Read more.
Decline in Basic IT Services
The study found that fewer than half (47%) of technology business leaders said their IT organization is effective at delivering basic services. This is a notable decrease from 69% in the previous year. Consequently, tech leaders today face the challenge of modernizing IT infrastructure while scaling generative AI to support core business objectives.
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