Published 25 Oct 2024 2 minutes read
Last Updated 02 Dec 2024

Freshdesk

Freshdesk by Freshworks is a comprehensive customer support platform that simplifies help desk operations. It provides multi-channel support with tools for ticketing, automation, and collaboration, helping teams to work more efficiently and respond faster.

Service

Freshworks is empowering businesses by combining AI capabilities with simplicity and scalability. At the core of Freshworks’ solution is Freddy AI, a suite of tools crafted to streamline operations, enhance customer satisfaction, and boost team productivity.

Freddy Self Service: AI-Powered Customer Engagement

Freddy Self Service is designed to reduce customer wait times and lessen the load on support agents. With AI-driven bots, Freddy can instantly respond to routine inquiries across multiple channels—such as email, chat, or messaging platforms. This functionality allows for faster response times and keeps customers engaged by delivering immediate, accurate answers. What’s more, because Freddy Self Service is available 24/7, customers get the help they need whenever they need it.

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